1. Who we are: MKJ Group Ltd. is a UK-based telecommunications business. We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).
Registered address: Unit 3e, Lambourn Business Park Lambourn Woodlands Hungerford RG17 7RY United Kingdom
2. Information we collect: We may collect and process the following personal data: Identity data: name, business name, job title. Contact data: email address, telephone number, postal address. Account data: customer account details, service selections, login information. Usage and technical data: call records, service usage data, IP address, device or network information (where relevant to service delivery). Financial data: billing details, payment records, invoices. Communications data: emails, calls, support requests, and correspondence.
3. How we use your personal data: We use your personal data to: Provide, operate, and maintain our telecommunications services, create and manage customer accounts, process billing and payments, communicate with you regarding services, faults, or changes. Provide customer support, improve our services and systems, meet legal, regulatory, and compliance obligations.
4. Lawful bases for processing: Under UK GDPR, we rely on the following lawful bases: Contract: where processing is necessary to provide our services. Legal obligation: where we must comply with UK law or regulatory requirements. Legitimate interests: to run and improve our business, provided your rights are not overridden. Consent: where required, such as for certain marketing communications.
5. Marketing communications: We may send service-related communications where necessary for the delivery of our services. We will only send marketing communications where permitted by law. You can opt out at any time by contacting us.
6. Sharing your personal data: We do not sell your personal data. We may share your data with: Trusted third-party service providers (e.g. network providers, IT and billing systems), payment processors, professional advisers (such as accountants or legal advisers), regulators, law enforcement, or public authorities where legally required. All third parties are required to protect your data and use it only for specified purposes.
7. International data transfers: Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual safeguards.
8. Data security: We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or loss.
9. Data retention: We retain personal data only for as long as necessary to meet the purposes for which it was collected, including legal, accounting, and regulatory requirements.
10. Your data protection rights: Under UK GDPR, you have the right to: Access your personal data, request correction of inaccurate or incomplete data, request erasure of your data, restrict processing, object to processing, request data portability and withdraw consent at any time where consent is relied upon.
11. Cookies: Our website may use cookies and similar technologies to improve functionality and user experience. You can control cookies through your browser settings or our cookie notice.
12. Complaints: If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO): Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire, SK9 5AF Website: ico.org.uk
13. Contact us: For any questions about this Privacy Policy or how your data is handled, please contact us:
MKJ Group Ltd. Email:[email protected] Address: Unit 3e, Lambourn Business Park, Lambourn Woodlands, Hungerford RG17 7RY
